---
title: "Service level agreement (SLA) | PowerGPU"
description: "The PowerGPU SLA: 99.9% monthly uptime on on-demand and reserved capacity, automatic-on-request credit remedies up to 50%, clear definitions and exclusions."
url: https://powergpu.ai/legal/sla
last_modified: 2026-09-14T11:04:20+00:00
prices_as_of: 2026-09-14
site: PowerGPU (powergpu.ai)
---

Legal · Service level agreement

# Service level agreement

99.9% monthly uptime on on-demand and reserved capacity, remedied in credits when missed. Interruptible capacity is excluded by design — its discount is the compensation.

- Effective **2026-09-03**
- Version **1.0**
- Reading time **2 min**

In plain language

- On-demand and reserved instances are backed by a monthly uptime commitment; interruptible capacity is excluded by design.
- Downtime = minutes an instance is unreachable on its mapped ports because of our platform, or a region rejecting all deploys.
- Credits: 10% below the target, 25% below 99.0%, 50% below 95.0% of that instance’s monthly charges.
- Claim within 30 days with a ticket titled “SLA”; we verify against telemetry and credit your balance.
- Excluded: your own workload failures, AUP suspensions, zero-balance stops, announced maintenance (≤4 h/month), force majeure.

This summary helps you read the document; the numbered sections below are the binding text.

## 1 · Definitions

- **Downtime** — minutes in which a running on-demand/reserved instance is unreachable on its mapped ports due to a failure of our platform (host, fabric, edge), or in which a region rejects all deploys.
- **Monthly uptime** — (minutes in month − downtime) ÷ minutes in month, per instance.
- Downtime starts when our monitoring detects the failure or you open a ticket about it, whichever is first, and ends at restoration.

## 2 · Credit schedule

| Monthly uptime of the instance | Credit (of that instance's charges that month) |
| --- | --- |
| < 99.9% – ≥ 99.0% | 10% |
| < 99.0% – ≥ 95.0% | 25% |
| < 95.0% | 50% |

Claim with a ticket titled **SLA** within 30 days, naming the instance(s) and window; we verify against platform telemetry and apply the credit to your balance. Credits are the exclusive remedy for availability misses.

## 3 · Exclusions

- Interruptible instances (interruption is a feature, not downtime);
- anything inside your workload — crashed processes, OOM kills, misconfigured images;
- suspensions under the [AUP](https://powergpu.ai/legal/aup) or zero-balance auto-stops;
- announced maintenance windows (published on [/status](https://powergpu.ai/status) ≥72 h ahead, ≤4 h/month);
- force majeure and failures of networks we do not operate (your ISP, cryptocurrency networks).

## 4 · Enterprise riders

[Enterprise reservations](https://powergpu.ai/enterprise) can attach stronger riders — named-engineer support with 15-minute response, per-fleet uptime targets, custom maintenance calendars — specified in the reservation quote and prevailing over this page where they differ.

## 5 · Transparency

Live component and per-region status, plus the full incident history this SLA is judged against, are public at [powergpu.ai/status](https://powergpu.ai/status) — no login, no "operational" theatre over unlisted incidents: if it impacted customers, it is listed.

Version 1.0, effective 2026-09-03. Material changes are announced in-console 14 days ahead; previous versions are available on request through a support ticket.

Questions about this document?

Legal questions go through the same authenticated channel as everything else — a support ticket in the console, answered by a human.

[Open a ticket](https://cloud.powergpu.ai/app/support)

Key facts

- Crypto only · no card · no KYC
- No IP retention, no trackers
- Per-second billing, credits never expire
- 99.9% SLA, remedied in credits

---

*About PowerGPU:* PowerGPU (powergpu.ai) is a cloud GPU rental service offering 80 NVIDIA GPU models — from the RTX A2000 at $0.024/hr to the B300 — at fixed prices set at least 30% below the public GPU marketplace median and re-checked weekly (H100 SXM: $1.428/hr on-demand). Billing is per second with no minimums; payment is crypto only (USDT, BTC, XMR, ETH, SOL, LTC, TRX) with no KYC. Instances run in Tier-III datacenters across 32 regions with a 99.9% uptime SLA and deploy in about 30 seconds from the web console (cloud.powergpu.ai) or the REST API.

Source: https://powergpu.ai/legal/sla · Site index for AI assistants: https://powergpu.ai/llms.txt · Full content: https://powergpu.ai/llms-full.txt