--- title: "Cloud GPU FAQ — 16 common questions, answered | PowerGPU Docs" description: "The complete PowerGPU FAQ: pricing mechanics, dedicated GPUs, crypto payments, privacy, account security and support — 16 questions, straight answers." url: https://powergpu.ai/docs/faq last_modified: 2026-09-14T11:04:20+00:00 prices_as_of: 2026-09-14 site: PowerGPU (powergpu.ai) --- Platform 3 min read updated 2026-09-03 # Cloud GPU rental: frequently asked questions Everything support answers weekly, written down. If your question is missing, [ask it](https://cloud.powergpu.ai/app/support) — good questions get added here. ## Pricing & billing **Why are you 30% cheaper — what is the catch?** The model is boring on purpose: we commit capacity in verified datacenters at wholesale, price from the public marketplace median minus 30%, and skip the expensive parts of a cloud business (sales teams, card-fraud losses, free-tier subsidies). The price is the marketing. **Do you round up billing in any way?** No. GPU seconds at rate/3600, storage at allocated GB-seconds, bandwidth at bytes transferred. The ledger shows raw numbers; totals round only at display time. **Can I get an invoice?** Every top-up generates a receipt with its on-chain reference, and the billing page exports a monthly usage statement (CSV/JSON) suitable for accounting. **What happens to credits if I stop using the platform?** They stay on the account — credits do not expire. See the terms for the (narrow) refund policy: unused credits are refundable in the original coin on request, minus network fees. ## Instances & hardware **Are the GPUs shared or dedicated?** Dedicated. A deployed GPU is passed through to your instance alone — no MIG slicing, no time-sharing, no noisy neighbours on the silicon. CPU cores and RAM are likewise reserved. **Can I choose the exact machine?** Yes — the console lists individual machines with CPU, RAM, disk bandwidth, network and port budget. Deploy targets that machine, and start/stop returns to the same machine class. **Do you support Windows?** Containers are Linux. Full VMs can boot a Windows image you licence yourself (BYOL) — most rendering shops use the Linux builds of their tools instead. **What driver/CUDA versions are installed?** Hosts run the current NVIDIA production branch; templates carry CUDA 12.4–13.0 userspace. The offer card shows the max CUDA per machine — filter if you need a floor. ## Payments **Which coins do you accept?** USDT (TRC-20 and ERC-20), Bitcoin, Monero, Litecoin, Ethereum, TRON and Solana. No cards, no bank transfers, no KYC. **I sent the wrong amount — now what?** Underpaid: the payment page shows the exact remainder to send to the same address. Overpaid: the excess credits automatically. Sent after expiry or on the wrong network: open a ticket with the tx hash — recoverable cases are recovered. **Why crypto only?** Card processing means chargebacks, fraud-scoring users, and identity paperwork. Crypto settlement is final and lets us keep zero payment PII — which is also why we can afford not to store IP addresses. It is a privacy feature and a margin feature at once. ## Account & security **What personal data do you hold?** Email, Argon2id password hash, balances, instance metadata and tickets. No names, no addresses, no cards, no stored IPs. The privacy policy is short because the data is. **Can I have multiple users on one account?** Sub-accounts with separate balances and API keys ship with enterprise reservations; for self-serve, one account per human plus per-consumer API keys covers most teams. **I forgot my password.** Reset link from the sign-in modal to your account email. Note that a password change signs out other sessions but leaves API keys valid — revoke keys separately if compromised. ## Support **How do I reach support?** Tickets in the console, 24/7, median first answer under two hours. Every answer also lands in your email inbox. There is deliberately no public support email address — tickets authenticate you and keep account context attached. **Do you have a status page?** Yes — /status shows live per-region state, component health and 90-day uptime, no login needed. Stuck? Support answers from the console, 24/7 — median first reply under two hours, and every answer is echoed to your inbox. [Open a ticket](https://cloud.powergpu.ai/app/support) Build against it - [REST API](https://powergpu.ai/api) - [CLI](https://powergpu.ai/cli) - [Python SDK](https://powergpu.ai/sdk) - [Guides](https://powergpu.ai/guides) --- *About PowerGPU:* PowerGPU (powergpu.ai) is a cloud GPU rental service offering 80 NVIDIA GPU models — from the RTX A2000 at $0.024/hr to the B300 — at fixed prices set at least 30% below the public GPU marketplace median and re-checked weekly (H100 SXM: $1.428/hr on-demand). Billing is per second with no minimums; payment is crypto only (USDT, BTC, XMR, ETH, SOL, LTC, TRX) with no KYC. Instances run in Tier-III datacenters across 32 regions with a 99.9% uptime SLA and deploy in about 30 seconds from the web console (cloud.powergpu.ai) or the REST API. Source: https://powergpu.ai/docs/faq · Site index for AI assistants: https://powergpu.ai/llms.txt · Full content: https://powergpu.ai/llms-full.txt